Truebond

Privacy Policy

Last updated May 4, 2026

1. Introduction

This Privacy Policy explains how Truebond (“we”, “us”, “our”) collects, uses, and protects your personal data when you use the Service.

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant U.S. privacy laws.

2. Data Controller

The data controller responsible for your personal data is:

Email: [email protected] 

3. Personal Data We Collect

We collect the following categories of personal data:

a) Account Information

  • Email address

  • Name or username (if provided)

b) User Content

  • Responses to questions

  • Reflections and journal entries

  • Interaction data within conversations

c) Usage Data

  • App activity and interactions

  • Features used and session behavior

  • Progress tracking and engagement patterns

d) Device & Technical Data

  • IP address

  • Device type and operating system

  • App version and performance data

4. How We Use Your Data

We process your personal data to:

  • Provide and operate the Service

  • Personalize your experience and content

  • Enable partner-based interactions

  • Improve features, performance, and usability

  • Monitor and analyze usage trends

  • Maintain security and prevent misuse

5. Legal Basis for Processing (GDPR)

We rely on the following legal bases:

  • Contractual necessity – to provide the Service

  • Consent – for optional features such as analytics

  • Legitimate interest – to improve and secure the Service

  • Legal obligation – where required by law

6. Data Sharing

We do not sell your personal data.

We may share data with trusted third parties only when necessary:

  • Cloud hosting providers

  • Analytics providers

  • Payment processors

These parties process data on our behalf and are required to comply with applicable data protection laws.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA).

When this occurs, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs)

  • Equivalent legal protection measures

8. Data Retention

We retain your personal data only as long as necessary:

  • Account data → until account deletion

  • User content → until deleted by you or account closure

  • Usage data → retained for a limited period for analytics and improvement

We may retain certain data longer where required by law.

9. Your Rights

For EU Users (GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

For U.S. Users (CCPA/CPRA where applicable)

You may have the right to:

  • Know what data is collected

  • Request deletion of your data

  • Request access to your data

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption

  • Secure servers

  • Access controls

However, no system can be guaranteed to be completely secure.

11. Analytics and Tracking

We may use analytics tools to understand how the Service is used and improve performance.

Where required by law:

  • Analytics are only activated with your consent

  • You can withdraw consent at any time

12. Account Deletion

You may request deletion of your account and associated data at any time by contacting us or through the app (if available).

Upon deletion:

  • Your personal data will be permanently removed, except where retention is legally required

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in the Service

  • Legal or regulatory requirements

We will notify users where required by law.

14. Contact

For privacy-related questions or requests:

Email: [email protected] 

Privacy Policy — Truebond